Terms and conditions of business

We are the Oasis School of Human Relations (hereafter Oasis).

Cancellation and postponement arrangements

Oasis is an organisation engaged in dialogue and development from a human relations perspective.

We are open in the first instance to talk with any client and discuss what is needed and how best to progress.

However, we have also found it useful to offer a clear framework to our thinking and previous experiences around these issues.

In the event of cancellation of a contract by the client the following conditions apply:

If the contract is for less than £10,000 and cancellation occurs 30 days or more prior to the commencement of any work, Oasis will invoice for 15% of the total contract fee, to cover administration, commissioning involvement and bank charges. Where work has taken place we will provide an account of what has been undertaken and charge accordingly. If cancellation occurs less than 30 days prior to the commencement of any work, Oasis will invoice for 50% of the total contract fee, to defray the costs of preparing the training material, contribution to lost earnings, administrative and bank charges. If cancellation occurs less than five working days prior to the commencement of the work, or during the work, Oasis will invoice for 100% of the fee to cover lost earnings and other associated costs.
If the contract is for more than £10,000 and cancellation occurs 30 working days or more prior to the commencement of the work, Oasis will invoice for 25% of the total contract fee, to cover administration, commissioning involvement, pre-design and bank charges. If cancellation occurs less than 30 working days prior to the commencement of the work, Oasis will invoice for 50% of the total contract fee, to defray the costs of preparing materials, preparation, contribution to lost earnings, administrative and bank charges. If cancellation occurs less than five working days prior to the commencement of the work, or during the work, Oasis will invoice for 100% of the fee to cover lost earnings and other associated costs.
In the unlikely event of cancellation by Oasis at any time prior to the commencement of the work, Oasis will refund 100% of amounts invoiced and paid by the client, unless another option is agreed with the client in which case we will be open to negotiation.
In the event of postponement and re-confirming of alternative dates within 90 days of a contract by the client the following conditions apply:
- If the client postpones the work more than 30 working days prior to the commencement of a timetabled piece of work (for instance a meeting or day session) there is no additional charge.
- If the work is postponed by the client less than 30 working days prior to the commencement of the work, Oasis reserves the right to charge an additional 25% of the full value of the work.
In the event of a postponement by Oasis being suggested this will at all times be in dialogue with the client.

Programme terms and conditions

The offer and acceptance of a place at the Oasis School of Human Relations is made on the understanding that you undertake to observe the terms and conditions set out below. We aim to provide accurate and informative descriptions of our programmes.

Their content is continually developed, however, and so we reserve the right to change this when we believe this will improve the course.

The school does not accept responsibility or liability for any damage to participants’ property, the transfer of computer viruses to participants’ equipment or personal injury caused by misuse or unauthorised use of Oasis equipment, or due to participants not taking due care whilst on Oasis premises.

Deposits:

Programme fee	Deposit
< £175.00	£50.00
£175.00 – £400.00	£80.00
Over £400.00	£100.00

On occasion there will be specific terms and conditions stated on programme publicity.

Programmes (up to five days)

Programme fees:

Details of full programme fees and deposits will be found with the individual course descriptions. All programme fees quoted are exempt from VAT except research-based inquiries which attract VAT which must be paid in addition to the quoted fee, at invoice date, chargeable at the standard rate then in force.

Payment:

We require a non-refundable deposit to secure a confirmed place on a fee paying programme; a booking form without a deposit will be accepted as a provisional booking only.

Cheques are made payable to The Oasis School of Human Relations Ltd. Payment may be made by all major credit cards by contacting the Oasis office.

The balance of the fee is payable three weeks before the start date.

Cancellation/refunds:

Please contact the Oasis School of Human Relations immediately if you have to cancel your place on any short programme. Telephone cancellations can be accepted provided that this is followed up in writing (letter, email or fax) including the reason for cancelling.

If you are unable to attend a particular course, and provided that we receive written notification (letter, fax, email) from you at least 15 working days prior to the start of the programme, we will refund your course fees (less the deposit).It is regretted that if we receive less than 15 working days notice of your inability to attend, we will be unable to make any refund of course fees.

The formation or continuation of any programme is dependent upon adequate participant enrolment and attendance. Oasis reserves the right, in every case and at its discretion for whatever reason, to amend fees, to alter or not to offer programmes, seminars and other opportunities to study.

In the event that it is necessary for us to cancel a programme or event prior to its commencement, Oasis will make a full refund of the fee. Oasis will not, however, accept responsibility for any consequential loss arising from any such cancellation.

Substitution:

We are happy to accept substitutions, at no extra charge, provided we are notified in writing prior to the commencement of the course.

Longer programmes (over five days)

Programme fees:

Details of the full programme fees will be found with the individual programme descriptions on the website.

Application process:

Upon receipt of a completed application form together with the registration fee participants will be invited for an interview. Following the interview a place may be offered.

Once both parties have verbally agreed participation this will constitute a contract between the Oasis School of Human Relations and the participant.

Payment:

We require a non-refundable registration fee of £50 with each application for the interview process. Following the agreement between the two parties as described above an invoice will be issued and full payment must be made within the terms of the invoice. This includes a non-refundable deposit to hold your place.

Cheques are made payable to The Oasis School of Human Relations Ltd. Payment may be made by all major credit cards by contacting the Oasis office.

Cancellations/refunds

Refunds will made as follows:

If you are unable to attend a particular course, telephone cancellations can be accepted provided that we receive written notification (letter, fax, email) from you at least:

40 working days prior to the start of the programme, we will refund your course fees (less the deposit).
25 working days prior to the start of the programme, we will refund 50% of your course fees (less the deposit).

It is regretted that if we receive less than 15 working days’ notice of your inability to attend, we will be unable to make any refund of course fees.

Venues and residential accommodation

A map of how to get to the venue will be included in the joining instructions. Should changes to bookings involve cancellation of residential accommodation it will be necessary to pass on to the client any cancellation charges relating to this.

Hotel bookings

Whilst Oasis will assist in arranging accommodation at local hotels for non-residential programmes, Oasis is not acting in the capacity of agent for either the hotel or the client. Queries, cancellations or alterations of hotel bookings must be made direct with the hotel/agent concerned and participants must settle their own hotel accounts before leaving unless otherwise agreed.

Refreshments

The cost of refreshments is included in the programme fees.

Course literature

Printed programme notes are included in the programme fees. Programme literature is copyright and may not be reproduced without permission.