What can we expect in the way of support?

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The consultant is not to be confused with a traditional white-coated expert bringing in things from the outside. Rather, he or she is an available resource.

The consultant serves the organisation and therefore depends upon the trust others put in him or her and the confidence that those in the organisation have about the independence of mind and clarity of understanding that the consultant brings.

It is one thing to challenge the consultant strongly; it is another to prejudge or disregard the views they hold. It is expensive to hire somebody that you do not respect.